Privacy Policy
At Global Books Trading Private Limited ("Global Books", "Company", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use Globalbooks.co.in, create an account, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website and services, we may collect the following categories of information.
1.1 Personal Information
We may collect information such as:
• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Account login information
• Order and purchase details
• Communication preferences
• Information you provide when contacting customer support
1.2 Payment and Transaction Information
When you place an order, we may collect information relating to the transaction, such as:
• Transaction ID
• Payment status
• Payment method
• Order amount
• Refund information
Where payment is processed through a third-party payment gateway, your complete credit card, debit card, banking, or other payment credentials are generally processed directly by the payment service provider and are not stored on our servers unless expressly stated otherwise.
1.3 Device and Technical Information
When you access our website, certain technical information may automatically be collected, including:
• IP address
• Browser type
• Device type
• Operating system
• Device identifiers, where applicable
• Website pages visited
• Date and time of access
• Referring website or source
• Basic website usage information
This information may be collected through cookies, analytics tools, server logs, or similar technologies.
2. How We Use Your Information
We may use your information for legitimate business and operational purposes, including to:
• Create and manage your account.
• Process, confirm, and fulfil your orders.
• Arrange payment and delivery.
• Provide order confirmations, shipping updates, and other transactional communications.
• Process cancellations, returns, replacements, and refunds.
• Respond to customer service requests and enquiries.
• Improve our website, products, services, and customer experience.
• Detect, investigate, and prevent fraud, abuse, unauthorized transactions, and security incidents.
• Maintain website security and functionality.
• Comply with applicable laws, regulations, legal processes, and governmental requirements.
• Send promotional communications, offers, or marketing information where permitted by law and where applicable consent or other lawful basis is required.
• Conduct analytics and understand how customers use our website.
3. Legal Basis and Consent
Where required by applicable law, we may process your personal information based on:
• Your consent;
• The need to perform or fulfil a contract or transaction with you;
• Compliance with legal or regulatory obligations;
• Legitimate business purposes, where permitted by applicable law; or
• Other lawful grounds available to us.
Where processing is based on consent, you may withdraw your consent subject to applicable legal and operational requirements.
Withdrawal of consent may not affect processing that was carried out lawfully before the withdrawal.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share limited information with trusted service providers where reasonably necessary to operate our business and provide services to you.
These may include:
• Payment gateway and payment service providers
• Courier and logistics partners
• Shipping and delivery service providers
• Website hosting and technology providers
• Customer support and communication service providers
• Analytics and website performance providers
• Fraud prevention and security service providers
• Professional advisers, auditors, or legal representatives
• Government authorities or law-enforcement agencies where required by law
Third-party service providers may process information only as necessary to provide their services to us, subject to applicable contractual, legal, and security requirements.
5. International Data Transfers
Some of our service providers or technology partners may process information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.
6. Cookies and Similar Technologies
We may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, maintain security, and provide a better browsing experience.
Cookies may help us understand:
• Which pages are visited.
• How users interact with our website.
• Whether website features are functioning properly.
• User preferences and settings.
• Website performance.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the website.
7. Marketing Communications
Where permitted by applicable law, we may use your contact information to send information about:
• New books and products
• Discounts and offers
• Promotions
• Website updates
• Other relevant services or communications
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us through our official contact details.
Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, or important account information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, accounting, tax, regulatory, and other obligations.
The specific retention period may vary depending on:
• The type of information;
• The purpose for which it was collected;
• Legal or regulatory requirements;
• Business and accounting requirements;
• The existence of disputes or legal proceedings; and
• Security and fraud-prevention requirements.
When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it, subject to applicable legal and regulatory requirements.
Where information is contained in secure backups, it may remain there for a limited period until the backup is securely overwritten or deleted.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the nature of the information and the services involved, security measures may include:
• Access controls
• Secure servers
• Encryption or secure transmission technologies
• Authentication mechanisms
• Monitoring and security measures
• Internal access restrictions
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. Account Security
If you create an account on our website, you are responsible for keeping your login credentials confidential and for taking reasonable steps to prevent unauthorized access to your account.
If you believe that your account or personal information has been accessed without authorization, please contact us immediately.
11. Children's Privacy
Our website is intended for general audiences.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, services, payment providers, publishers, or other external platforms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
• Request access to personal information held by us.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information regarding how your personal information is processed.
• Raise a complaint or grievance regarding the handling of your personal information.
Certain rights may be subject to legal, regulatory, contractual, or other applicable limitations.
To exercise your rights or raise a privacy-related concern, please contact us using the details provided below.
14. Data Deletion Requests
If you wish to request deletion of your personal information, you may contact us at:
Email: support@globalbooks.in
We will review and process your request in accordance with applicable law.
Please note that certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.
15. Grievance Redressal
If you have any concern, complaint, or grievance regarding the collection, use, storage, or handling of your personal information, you may contact our designated grievance contact.
Global Books Trading Private Limited
Email: support@globalbooks.in
Phone: +91 9004669969
Address: Floor no.7259, 1st Floor, Subzi Mandi, Prem Nagar, Shakti Nagar, New Delhi-110007
We will make reasonable efforts to review and address privacy-related complaints within the timeframes required under applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
© Global Books Trading Private Limited. All Rights Reserved.